Returns and Exchanges
We want you to be satisfied with your purchase. If for any reason you’re not completely happy with your order, you may return it within 30 days of delivery. Please review our Returns and Refunds policy for detailed instructions on initiating a return or exchange.
If you encounter any issues or have questions about shipping or returns, please don’t hesitate to contact our support team through our contact page.
Refund Policy
Our Commitment to Your Satisfaction
At Craft and Collect, we take pride in the quality of our products and aim to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, we offer a straightforward refund policy.
Eligibility for Refunds
You may request a refund within 30 days of the delivery date for any product that meets the following criteria:
- The item is unused, in its original condition, and in its original packaging.
- The product was not listed as a final sale or non-returnable item at the time of purchase.
Refund Process
To initiate a refund, follow these steps:
- Contact our customer support team through our website and provide your order details.
- Our team will guide you through the return process and provide you with a return shipping label (for eligible cases).
- Once we receive the returned item and verify its condition, we will process the refund to your original payment method within [3] business days.
Non-Refundable Items
Certain products are not eligible for refunds, including:
- Customized or personalized items.
- Gift cards and digital downloads.
- Products damaged due to misuse, improper handling, or neglect.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our support team immediately. We’ll work with you to resolve the issue and arrange a replacement or refund as needed.
Contact Us
If you have any questions or need further assistance regarding our refund policy, feel free to reach out to us through our contact form or through Instagram.